Can I edit the content of my customer's incoming texts?

Yes.

 

You can edit the content of incoming texts. This can be useful to censor profanity or manually change their answer (for a competition) through your authorisation. 

 

 

To do this:

1. On your Keyword List page, select View Responses on the Keyword's action drop down menu.

 

2. Choose the incoming text you want to edit, click on its View tab. 

 

3. In the Message field, edit your customer's message. Please make sure your Keyword remains at the start of the message otherwise the edited message will not save. Click Save. 

 

NB: Your Keyword will be case sensitive.

 

You can edit messages from all Campaign types except Txt Chat.

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